Troubleshooting

Couldn’t find your answer in our FAQ above? Our customer service team is here to help via email and strives to respond to all inquiries within 1 business day.

When reaching out via the contact form, please include your order number for faster assistance!
support@gardpro.com

Our support hours are Monday to Friday, 12:00 p.m. to 5:00 p.m. (GMT-5).

Our team is committed to provide you with the best support experience. We recommend reaching out to us via our email contact form. This allows us to provide you with a more comprehensive and efficient response.

GARD PRO DE

Health 3

Watertightness

What apps can I pair the GARD PRO with?

Difference by model

Sport features

Dimensions and weight per GARD PRO model

Health feautures

General product information

How do I adjust the size of my metal band ?

Loops & Accessoires by model

Loops & Accessoires

My delivery is missing/late

Track my order

My tracking shows no update

What is the delivery time ?

Where is my order?

Shipping

Discount codes

Do you have physical store?

How do i unsubscribe from email?

Other

What is the refund and return policy?

How do I return my package?

When will I be refunded?

Return & Refund

Health 2

User manual

Ultra 1

Health 2+

Insurance ''GARDCARE+"

How do i get a replacement?

What is GARD PRO's warranty policy?

Warranty

Ultra 2+